Hello, CEOs 👋
In this newsletter, you’ll discover:
● Wiseboard now has international leads. Here's what it takes for you to get one● 35% growth, no new sales hire. What he actually changed● The five things we check before making any introduction ● The four-step loop that turns delivery into account growth ● How the Delivery Gap Analysis works and what happens after● Going to a conference? Don't show up without a meeting pipeline
+3 new advising projects: Marketing, Business Strategy, and Delivery tracks+2 Transformation Program kickoffs: Organic Growth and Growth Office +3 new advisors joined. Our pool now totals 298 expert advisors
Let’s get to it.
Wiseboard has started receiving inbound requests from international clients looking for IT partners. These are real companies with real budgets. We are now connecting those leads to teams that are ready to deliver on them.
The word "ready" matters. Before we introduce any company to a prospective client, we run a Delivery Gap Analysis to verify the lead won't go to waste. A mismatched introduction damages everyone, while a well-matched one creates a long-term account.
So the choice becomes clear:
Continue optimizing a saturated offshore model vs. Rethink positioning and diversify geography.
That’s when market expansion enters the conversation.
A few weeks ago, I was catching up with a founder friend. His company grew around 35% last year, which in this market is not common. I asked him how.
His answer wasn't a new channel, a bigger sales team, or a marketing push. He said they'd had some inbound, some R&D, some strategic AM, and then added almost as an afterthought: "We just pushed our Delivery Managers a bit."
That line confirmed exactly what we see in every diagnostic we run. The single most underused growth lever in IT service companies is the delivery team. Not because it's hidden, but because nobody has built a structure for it to do more than execute.
Most companies are set up for this outcome:
➔ Delivery managers manage projects ➔ Nobody owns account expansion after go-live ➔ No process for identifying upsell moments ➔ Delivery and sales operate in separate worlds
✖️ Without AM: Leads come in → Projects start → Growth stalls
✔️ With AM: Leads come in → Projects start → Accounts grow
When a lead comes in and we're considering which company to connect it to, five questions go onto the table. They're not hard questions. That's what makes them revealing.
● Who owns the account after the contract is signed? ● Do delivery leaders participate in presale and discovery? ● Is there a documented process for identifying upsell moments? ● Do delivery managers track revenue growth inside existing accounts? ● Can your delivery lead name the three most likely expansion opportunities in your top account right now?
If any answer is unclear, or lands on "the CEO handles that," we know where the gap is. More leads won't fix it, they'll only amplify it.
The companies that grow accounts consistently run a four-step loop between delivery and account management. Building it takes a few months. Running it changes the economics of the business permanently.
Step 1. Delivery runs with visible quality standards. Health metrics, project status, utilization, and risk are tracked and reported. Problems surface in your data before they surface as client complaints.
Step 2. Client feedback is collected on a cadence. NPS, CSAT, monthly reviews, and quarterly business reviews are scheduled and owned. Each produces a written record of client sentiment, open issues, and stated priorities for the next period.
Step 3. Every issue, risk, and opportunity is logged with an owner and a deadline. Not in a Slack thread. In a shared system where the Account Manager and Delivery Lead both have visibility. This is where delivery intelligence becomes commercial intelligence.
Step 4. Account management returns to the client with resolved problems and expansion proposals. The proposal isn't a cold upsell pitch. It's grounded in what delivery data shows the client actually needs next. A team that delivers well has earned that conversation.
Our delivery advisor, Den Rudenko , built this structure at Corpsoft Solutions. Client satisfaction went from 40% to 80%, and three referral projects launched from accounts that previously had no expansion motion at all. At Temy , the same loop produced 20% existing-client revenue growth without adding new clients.
Have a look at our Account Management Health Checklist. Use it to find where your loop breaks down.
Before we connect any company to an international lead, we run two assessments.
The 360 Gap Analysis covers 13 business pillars, including delivery, account management, sales, marketing, financial control, and AI adoption. It produces a growth potential estimate, a priority matrix, and a growth roadmap. It takes approximately three weeks.
The Maturity Assessment goes deeper into a single pillar, typically the one the Gap Analysis flags as the primary constraint. It produces a transformation backlog and a function enhancement roadmap, and takes two to three weeks.
Together, these steps tell us whether a company is ready to receive and convert a high-value lead. If you are, we make the connection, if not, we tell you exactly what to fix first and how.
Learn more about our Gap Analysis and Maturity Assessment >>>
Turn every conference into 10–30 pre-booked meetings before you even arrive.
Most companies waste conferences. They show up without meetings, spend days networking, and leave with nothing predictable.
The team at Marketing Pot solves this with a simple system: 10–30 qualified meetings booked before the event even starts. So you arrive with a full calendar and a clear pipeline.
If you work with them directly, they guarantee at least 10 pre-booked meetings. If they don’t deliver, they refund the difference.
Want to build this process in-house?
Download your Event Readiness Framework Free >>>
👉 Account Management Health Checklist → IT companies lose more revenue to poor AM than to lost deals. This checklist helps you see where, and gives you a clear starting point to fix it.
👉Linkup Studio full case study → The Ukrainian IT market dropped 4.2% in 2024. Linkup Studio grew 6% in the same period. How? It's all in the case study. Spoiler: they fixed delivery and AM.
👉 Need clarity on who you serve, what problems you solve, and what outcomes you deliver? Use our Value Proposition Clarity Playbook to speak your buyers' language.
Have your own take on the topic? Join the conversation.
What we talked about:
● Why Deals Fail: The top people, culture, and operational risks to watch for.● Synergy Mapping & The First 30 Days: How to activate value quickly and manage expectations on both sides.● Integration Blueprint: What to centralize, what to keep autonomous, and how to build a structure that actually works.
Account Manager/Client Partner/BDMDelivery Manager/Head of Delivery/PMOPre-sale/Engagement ManagerSDR/Leadgen SpecialistOperations Manager
Message me if you have any of these job openings.
Ready to be considered for international lead connections?
Book a free call. We'll have a talk check where you stand and determine whether we can make an introduction this quarter.
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