Temy Increased Revenue by 20% and Retained Two Key Clients After Fixing Delivery & Account Management
The challenge
Temy faced typical challenges of many IT services companies:
- Projects slip post-sale. Presale promises are made, but execution doesn’t consistently match expectations.
- Client satisfaction drops. When delivery quality varies, churn risk increases.
- No BizDev/account growth engine. Without ownership for expansion, teams lose upsell opportunities.
- Revenue is hard to forecast. Leadership can’t see what’s coming in the next 2–3 months.
As an outcome, even when delivery teams are talented, the company ends up in a cycle of escalations → client dissatisfaction → lost accounts → stalled growth.
Temy needed a system that would make delivery predictable and turn clients into long-term partners.
Transformation scope
To solve Temy’s challenges, Denys Rudenko, our Business Strategy and Delivery Advisor, joined as a Fractional Head of Delivery, BizDev & PMO. He worked directly with Temy’s leadership and the delivery team to build a functional operating system.
During the assessment phase, he saw that the issue was a lack of visibility, so he started by implementing metrics.
“Health project metrics were developed, implemented, and measured, so it became clear what exactly had to be fixed on each project.”
Denys RudenkoWiseboard advisorBelow is a breakdown of how Denys built a predictable delivery system and how it helped Temy retain key accounts and increase revenue from an existing portfolio by 20% in just 6 months.
Temy's Roadmap to predictable delivery and account growth (6+ months)
The solution
Denys helped Temy build a working operating system to manage delivery, prevent escalations, and grow existing accounts.
His goal was first to stabilize delivery, then turn that stability into recurring revenue.
To do this, the scope covered three workstreams:
- Delivery & PMO system. Health metrics, reporting cadence, risk control, project documentation, and portfolio visibility.
- BizDev & Account Management foundation. AM ownership, incident/claims management, opportunity tracking, and QBR preparation/support.
- Delivery ↔ BizDev alignment. A working loop where client feedback turns into delivery improvements, and improved delivery turns into retention and repeatable upsell.
Implementation
Objective 1: Make delivery predictable and measurable
Action #1. Make project health visible (Weeks 1–4)
Denys started by making delivery measurable across the portfolio. During the assessment (2 weeks) and system design (2 weeks) phases, Denys implemented:
- Delivery Dashboard covering scope, timeline, budget, risks, team load, and client signals
- Health statuses (green/yellow/red) with defined criteria
- Weekly delivery reviews built around the same metrics for every project
By the end of week 4, leadership could see which projects were at risk and why. Delivery became a manageable system.
Action #2. Standardize how projects are run (Months 2–3)
Once health was visible, Denys focused on execution. At Temy, strong PMs could keep projects afloat, but that meant delivery quality depended on who happened to run the project.
Denys made execution quality predictable by rolling out a consistent set of delivery foundations:
- Delivery transition guidance
- Project coordination plan
- Documentation review standards
- PM audit to assess delivery
This reduced reliance on individual PMs and made delivery quality stable across projects.
Action #3. Control delivery economics (Months 2–4)
Predictability isn’t only about time, scope, and cost. It’s also about whether projects are run in a way that protects margin. Denys introduced tools that connected execution to finance:
- Resource planning & utilization control
- Delivery budget + revenue planning
- GPM optimization tracking
That gave Temy visibility into where delivery was quietly burning profitability.
Objective 2: Build retention + expansion inside existing accounts
Action 1. Create ownership for account growth (Month 3)
As delivery stabilized, Denys strengthened account ownership, helping Temy bring in a Head of Account Management through his network, so retention and expansion had a clear owner.
Action 2. Turn client issues into a claims process (Month 4)
Before, client complaints were handled as one-off escalations. Denys introduced incident/claims management, so problems became trackable and repeatable.
The team learned to:
- Capture the incident and impact
- Identify root cause
- Assign an owner + timeline
- Track prevention actions
- Close the loop with the client
This reduced repeat issues and made clients feel the process was under control, which directly supports retention.
Action 3. Make account growth systematic with opportunity management + QBRs (Month 5)
In parallel, Denys made expansion visible and easy to predict by combining two things: an opportunity management system (tracked in a BizDev dashboard) and a structured QBR rhythm.
Combined, this helped the team:
- Log and qualify upsell opportunities
- Prioritize what to pursue now vs. later
- Assign owners and next steps
- Align on next-quarter priorities in QBRs
- Propose expansions based on real delivery outcomes
Temy gained a weekly-run growth engine inside existing accounts.
Action 4. Connect Delivery ↔ BizDev into one loop (Ongoing)
The most important part: Denys closed the gap between delivery and revenue.
He built a working loop:
- BizDev / AM captures client feedback, claims, opportunities
- Delivery fixes root causes and improves execution
- Client satisfaction rises
- BizDev returns with structured expansion proposals
Now, it works like that: BizDev brings what clients complain about and what they want next — delivery fixes it — BizDev returns to find upsell/cross-sell opportunities. Denys supports Temy in an operational support mode, ensuring the system is working consistently.
Delivery is unstable? We can help!
Business impact
The result
Temy introduced a predictable delivery system and a structured account growth engine, growing monthly revenue by 20% without adding new clients. Denys continues to support the team in an operational format, while Temy runs the system independently.
Be our next success story
Explore more case studies
Read how Linkup Studio moved from unpredictable margins and fragmented delivery to record monthly revenue with standardized processes.
Case by Linkup Studio
Read how Wiseboard redesigned CorpSoft's delivery structure and operations, doubling client satisfaction and creating a referral system.
Case by CorpSoft
Read how Wiseboard rebuilt the SEO foundation and refined keyword targeting to lift the website from low visibility to top-10 rankings and qualified lead generation.
Case by an IT services company