KEY RESULT • 1
Validated 20 hypotheses with target buyers and found the right niche
KEY RESULT • 2
3-4 qualified leads per month, with deals already signed
THE CHALLENGE
Great at LMS, unclear on market fit
Academy Smart started as a tech partner for an Austrian school management system (hence the brand name). But things didn't go as planned.
16 years later, developer outstaffing for a broad market had become their main business model. But staying profitable amid growing competition and shrinking margins wasn’t easy.
E-learning had always been Academy Smart's strongest suit, which made the decision to reposition as a custom LMS development company a natural next step.
But how do you double down on a niche without clear insight into the market, emerging trends, or what drives buyer decisions?
Academy Smart had three main goals:
To make it happen, they needed real market data, a clear strategy, and a step-by-step plan.
So they turned to Wiseboard.
Client
Academy Smart
Headquarters
The UK
Founded
2009
Company size
100+
Industry
IT services (design & dev)
Vlad Sokol
CEO at Academy Smart
Vlad Sokol
CEO at Academy Smart
TRANSFORMATION SCOPE
OBJECTIVE • 1
Identify the regions, segments, and offers with the highest e-learning growth potential
OBJECTIVE • 2
Define and validate GTM strategies for a predictable lead generation
OBJECTIVE • 2
Refine and validate the LMS offering to restore healthy profit margins
Wiseboard connected Academy Smart with Vladyslav Protsko, a senior research and strategy advisor with a decade of experience in analytics at companies like Infopulse, Tietoevry, and LIGA ZAKON.
Wiseboard connected Academy Smart with Vladyslav Protsko, a senior research and strategy advisor with a decade of experience in analytics at companies like Infopulse, Tietoevry, and LIGA ZAKON.
“Academy Smart had well-written case studies, the right tech stack, and strong expertise in LMS. What they lacked was a clear understanding of their competitors, key niches, customer expectations, which segments are growing, and how to align all that with their growth strategy.”
Vladyslav Protsko
Wiseboard advisor
“Academy Smart had well-written case studies, the right tech stack, and strong expertise in LMS. What they lacked was a clear understanding of their competitors, key niches, customer expectations, which segments are growing, and how to align all that with their growth strategy.”
Vladyslav Protsko
Wiseboard advisor
During the first two in-depth interviews with Academy Smart, Vladyslav quickly identified the core issue: Academy Smart had strong expertise in LMS development, but lacked clarity on which niches within this market were growing, what clients in those niches expected from a development partner, and where off-the-shelf tools dominated over custom development.
Before entering new markets, Academy Smart needed to clarify all of this, starting with their core offer. Vladyslav launched a research-driven process to do just that.
“We’d been in e-learning for a while, but revenue from it was small, so we knew something wasn’t working.”
Vlad Sokol
CEO at Academy Smart
“We’d been in e-learning for a while, but revenue from it was small, so we knew something wasn’t working.”
Vlad Sokol
CEO at Academy Smart
Below is a breakdown of what Vladyslav did to help Academy Smart pinpoint the most profitable markets and enter them with a validated strategy.
THE SOLUTION
A go-to-market strategy validated by data and buyer insights
Vladyslav presented Academy Smart with a structured, top-down process to identify the most promising markets, offers, and entry points, all guided by a design thinking mindset focused on user needs and continuous iteration.
The solution had three core parts:
This approach ensured that Academy Smart’s market entry plan was grounded in real demand and validated by target buyers.
Advisor
Vladyslav Protsko
Current Position
Chief Strategy OfficerHead of Research and Analytics at LIGA ZAKON
Key expertise
Go-to-Market StrategyCompetitive ResearchSegment AnalysisStrategic Advisory
Background
Senior strategy and analytics advisor with 10+ years of experience. Led research and analytics functions at Infopulse, Tietoevry, and LIGA ZAKON; founder of R&A Hub.
RECOMMENDATIONS
Objective 1: Identify regions, segments, and offers with the highest growth potential
Action #1. Build a data-driven research process
To find the right market entry point, Vladyslav started with a wide-angle scan of the LMS and edtech landscape. This included desk research on market trends, regional regulations, tech adoption levels, and key competitors. He compiled a shortlist of high-potential regions based on segmentation across corporate, education, and platform-based learning.
Once Vladyslav narrowed down promising regions, he, along with the team members of Academy Smart, reached out to people with hands-on experience building or buying LMS.
Their input helped understand:
This gave the company a bird’s-eye view of what it’s like to sell LMS solutions in each region and helped them spot promising markets beyond the USA and UK, where breaking in is tougher because of well-established competitors.
These conversations also sparked a product insight.
”We understood that we needed to have our own micro-product. Every LMS shares about 20–40% of reusable functionality. By packaging that, we could highlight our expertise and reduce costs for clients.”
– Vlad Sokol, CEO at Academy Smart
Action #2. Test 20+ hypotheses with the target audience
Once Academy Smart had a clearer picture of priority regions and the e-learning landscape, Vladyslav developed 20 concrete hypotheses to test with real buyers. These included ideas like:
Academy Smart, with the help of Vladyslav, tested these hypotheses with CTOs, Heads of Delivery, HR, and L&D leaders through targeted interviews.
Some findings confirmed their ideas, like the focus on corporate learning over K12. Others revealed new trends, like mobile-first and gamification.
Market research findings gave Academy Smart the data to speak confidently with clients. When they told a lead that micro-learning is on the rise and backed it with fresh market stats, it became the deciding factor for winning the deal.
”The research confirmed things we’d sensed, like gamification being a real trend, but now we had numbers to prove it. That helped us show clients why custom tools are worth it, especially when they include modern, in-demand features.”
– Vlad Sokol, CEO at Academy Smart
Action #3. Define ICP and decision-making patterns
With validated hypotheses and a clear focus on corporate learning, Vladyslav moved to define the ideal customer profile (ICP) and map the LMS buying journey.
He explored:
Through interviews, the team identified the specific tools buyers already used, their frustrations, and the decision-making processes behind LMS procurement. These insights were compiled into a detailed report, giving Academy Smart a data-backed understanding of their ideal customer.
Objective 2: Define a clear market entry strategy
Action #1. Prioritize regions and offers based on buyer data
To define where Academy Smart should launch first, Vladyslav used a structured scoring system to evaluate potential regions and segments.
This included factors such as:
This analysis helped the team narrow down a shortlist of priority regions and their most promising segments with clear criteria for each.
Once identified, he matched each region to specific services Academy Smart could offer, from off-the-shelf LMS to custom development with AI and compliance features.
Action #2. Build and validate go-to-market strategies per region
For each priority region, Vladyslav developed and tested tailored go-to-market hypotheses. Each GTM plan covered:
Through interviews and surveys with decision-makers, he validated which offers had traction and which regions were ready to buy.
Action #3. Implement a scalable GTM process
To help the client replicate and scale this approach, Vladyslav set up:
The Academy Smart team was involved throughout, joining expert calls and co-creating new hypotheses. For example, based on their internal feedback, we added a stream of hypotheses around AI adoption in corporate learning, which were later validated and prioritized.
”The results exceeded my expectations. My team had to be more involved than I expected, but that turned out to be a good thing — when they joined interviews with niche leaders and potential buyers, they better understood their pain points. The work was deep, and I appreciated that.”
– Vlad Sokol, CEO at Academy Smart
BUSINESS IMPACT
SOLUTION
EFFECTIVENESS
IMPACT
Region and segment scoring system
Focused go-to-market strategy based on real buyer data
20 validated hypotheses
Confidence in product–market fit across priority regions
Tailored GTM strategies per region
Clear understanding of what to sell, to whom, and how
Automated lead generation and ICP setup
Scalable pipeline building and market insight collection
BUSINESS IMPACT
Solution
Region and segment scoring system
Impact
Focused go-to-market strategy based on real buyer data
Solution
20 validated hypotheses
Impact
Confidence in product–market fit across priority regions
Solution
Tailored GTM strategies per region
Impact
Clear understanding of what to sell, to whom, and how
Solution
Automated lead generation and ICP setup
Impact
Scalable pipeline building and market insight collection
THE RESULT
After 3 months of collaboration, Academy Smart built a focused offering for the LMS market, and it started delivering. They expanded outreach efforts, added UpWork as a lead source, and saw real traction: 3–4 qualified leads per month, a 25% reply rate on UpWork, one LMS customer already closed, and two more in proposal stage.
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