Wiseboard is becoming a Growth Office plugin for growing IT companies.

Wiseboard is becoming a Growth Office plugin for growing IT companies.

Academy Smart's LMS Focus Drives 300%+ Lead Growth Post Market Research

KEY RESULT • 1

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Validated 20 hypotheses with target buyers and found the right niche

KEY RESULT • 2

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3-4 qualified leads per month, with deals already signed

THE CHALLENGE

Great at LMS, unclear on market fit

Academy Smart started as a tech partner for an Austrian school management system (hence the brand name). But things didn't go as planned.

16 years later, developer outstaffing for a broad market had become their main business model. But staying profitable amid growing competition and shrinking margins wasn’t easy.

E-learning had always been Academy Smart's strongest suit, which made the decision to reposition as a custom LMS development company a natural next step.

But how do you double down on a niche without clear insight into the market, emerging trends, or what drives buyer decisions?

Academy Smart had three main goals:

    Win more e-learning projects

    Build a predictable lead generation system

    Get back to healthy profit margins

To make it happen, they needed real market data, a clear strategy, and a step-by-step plan.

So they turned to Wiseboard.

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  • Client

    Academy Smart

  • Headquarters

    The UK

  • Founded

    2009

  • Company size

    100+

  • Industry

    IT services (design & dev)

“Wiseboard found me a strategy advisor. They highlighted my company's key pain points, helped me solve them, and then guided my company in the right direction.”

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    Vlad Sokol

    CEO at Academy Smart

“Wiseboard found me a strategy advisor. They highlighted my company's key pain points, helped me solve them, and then guided my company in the right direction.”

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Vlad Sokol

CEO at Academy Smart

TRANSFORMATION SCOPE

OBJECTIVE • 1

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Identify the regions, segments, and offers with the highest e-learning growth potential

OBJECTIVE • 2

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Define and validate GTM strategies for a predictable lead generation

OBJECTIVE • 2

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Refine and validate the LMS offering to restore healthy profit margins

Wiseboard connected Academy Smart with Vladyslav Protsko, a senior research and strategy advisor with a decade of experience in analytics at companies like Infopulse, Tietoevry, and LIGA ZAKON.

Wiseboard connected Academy Smart with Vladyslav Protsko, a senior research and strategy advisor with a decade of experience in analytics at companies like Infopulse, Tietoevry, and LIGA ZAKON.

“Academy Smart had well-written case studies, the right tech stack, and strong expertise in LMS. What they lacked was a clear understanding of their competitors, key niches, customer expectations, which segments are growing, and how to align all that with their growth strategy.”

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Vladyslav Protsko

Wiseboard advisor

“Academy Smart had well-written case studies, the right tech stack, and strong expertise in LMS. What they lacked was a clear understanding of their competitors, key niches, customer expectations, which segments are growing, and how to align all that with their growth strategy.”

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    Vladyslav Protsko

    Wiseboard advisor

During the first two in-depth interviews with Academy Smart, Vladyslav quickly identified the core issue: Academy Smart had strong expertise in LMS development, but lacked clarity on which niches within this market were growing, what clients in those niches expected from a development partner, and where off-the-shelf tools dominated over custom development.

Before entering new markets, Academy Smart needed to clarify all of this, starting with their core offer. Vladyslav launched a research-driven process to do just that.

“We’d been in e-learning for a while, but revenue from it was small, so we knew something wasn’t working.”

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Vlad Sokol

CEO at Academy Smart

“We’d been in e-learning for a while, but revenue from it was small, so we knew something wasn’t working.”

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    Vlad Sokol

    CEO at Academy Smart

Below is a breakdown of what Vladyslav did to help Academy Smart pinpoint the most profitable markets and enter them with a validated strategy.

THE SOLUTION

A go-to-market strategy validated by data and buyer insights

Vladyslav presented Academy Smart with a structured, top-down process to identify the most promising markets, offers, and entry points, all guided by a design thinking mindset focused on user needs and continuous iteration.

The solution had three core parts:

    Market intelligence framework: Vladyslav began with in-depth research into LMS trends and competitor offerings, applying empathy-driven techniques to interview target buyers (CTOs, HR, and L&D leaders) and segment regions by budget, openness, and growth potential.

    Hypotheses validation: Next, Vladyslav developed 20 hypotheses around the Academy’s LMS offer, including AI use cases, and validated them with local e-learning experts.

    GTM system setup: With clear priorities, Vladyslav built a detailed customer profile, conducted interviews to understand how companies choose LMS vendors, and set up an automated lead-gen flow. The result: a clear GTM strategy and a ready-to-use list of potential clients in the right markets.

This approach ensured that Academy Smart’s market entry plan was grounded in real demand and validated by target buyers.

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  • Advisor

    Vladyslav Protsko

  • Current Position

    Chief Strategy OfficerHead of Research and Analytics at LIGA ZAKON

  • Key expertise

    Go-to-Market StrategyCompetitive ResearchSegment AnalysisStrategic Advisory

  • Background

    Senior strategy and analytics advisor with 10+ years of experience. Led research and analytics functions at Infopulse, Tietoevry, and LIGA ZAKON; founder of R&A Hub.

RECOMMENDATIONS

Objective 1: Identify regions, segments, and offers with the highest growth potential

Action #1. Build a data-driven research process

To find the right market entry point, Vladyslav started with a wide-angle scan of the LMS and edtech landscape. This included desk research on market trends, regional regulations, tech adoption levels, and key competitors. He compiled a shortlist of high-potential regions based on segmentation across corporate, education, and platform-based learning.

Once Vladyslav narrowed down promising regions, he, along with the team members of Academy Smart, reached out to people with hands-on experience building or buying LMS. 

Their input helped understand:

    How open each region is to new vendors

    What local buyers expect (security, pricing, integrations)

    What LMS features are must-haves vs. nice-to-haves

    Where custom development still beats ready-made tools

This gave the company a bird’s-eye view of what it’s like to sell LMS solutions in each region and helped them spot promising markets beyond the USA and UK, where breaking in is tougher because of well-established competitors.

These conversations also sparked a product insight.

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    ”We understood that we needed to have our own micro-product. Every LMS shares about 20–40% of reusable functionality. By packaging that, we could highlight our expertise and reduce costs for clients.”

    – Vlad Sokol, CEO at Academy Smart

Action #2. Test 20+ hypotheses with the target audience

Once Academy Smart had a clearer picture of priority regions and the e-learning landscape, Vladyslav developed 20 concrete hypotheses to test with real buyers. These included ideas like:

    AI-powered personalization in corporate training

    Industry-specific LMS with compliance and CRM integration

    Lightweight platforms for SMBs with no in-house L&D

Academy Smart, with the help of Vladyslav, tested these hypotheses with CTOs, Heads of Delivery, HR, and L&D leaders through targeted interviews.

Some findings confirmed their ideas, like the focus on corporate learning over K12. Others revealed new trends, like mobile-first and gamification.

Market research findings gave Academy Smart the data to speak confidently with clients. When they told a lead that micro-learning is on the rise and backed it with fresh market stats, it became the deciding factor for winning the deal.

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    ”The research confirmed things we’d sensed, like gamification being a real trend, but now we had numbers to prove it. That helped us show clients why custom tools are worth it, especially when they include modern, in-demand features.”

    – Vlad Sokol, CEO at Academy Smart

Action #3. Define ICP and decision-making patterns

With validated hypotheses and a clear focus on corporate learning, Vladyslav moved to define the ideal customer profile (ICP) and map the LMS buying journey.

He explored:

    What types of companies are most likely to buy from Academy Smart

    How they discover, evaluate, and choose LMS vendors

    What matters most in their decision: price, scalability, integrations, mobile access, or security?

Through interviews, the team identified the specific tools buyers already used, their frustrations, and the decision-making processes behind LMS procurement. These insights were compiled into a detailed report, giving Academy Smart a data-backed understanding of their ideal customer.

Objective 2: Define a clear market entry strategy

Action #1. Prioritize regions and offers based on buyer data

To define where Academy Smart should launch first, Vladyslav used a structured scoring system to evaluate potential regions and segments. 

This included factors such as:

    Market maturity and local demand for LMS 

    Average pricing and budget thresholds in each region

    Technical expectations (compliance, data security)

    Buyer openness and responsiveness during validation

    Fit between local needs and Academy Smart’s offering

This analysis helped the team narrow down a shortlist of priority regions and their most promising segments with clear criteria for each.

Once identified, he matched each region to specific services Academy Smart could offer, from off-the-shelf LMS to custom development with AI and compliance features.

Action #2. Build and validate go-to-market strategies per region

For each priority region, Vladyslav developed and tested tailored go-to-market hypotheses. Each GTM plan covered:

    Target segment and buyer persona

    Core pain points and value proposition

    Delivery and pricing model

    ICP and expected conversion dynamics

    Competitive positioning

Through interviews and surveys with decision-makers, he validated which offers had traction and which regions were ready to buy.

Action #3. Implement a scalable GTM process

To help the client replicate and scale this approach, Vladyslav set up:

    An automated lead generation system to continuously attract relevant contacts by region and segment

    Interview and survey templates to ensure consistent insight gathering 

    A feedback loop to feed new data back into ICP and offer design

    A clear framework for assessing new markets using the same step-by-step approach

The Academy Smart team was involved throughout, joining expert calls and co-creating new hypotheses. For example, based on their internal feedback, we added a stream of hypotheses around AI adoption in corporate learning, which were later validated and prioritized.

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    ”The results exceeded my expectations. My team had to be more involved than I expected, but that turned out to be a good thing — when they joined interviews with niche leaders and potential buyers, they better understood their pain points. The work was deep, and I appreciated that.”

    – Vlad Sokol, CEO at Academy Smart

Have a similar challenge? We can help!

BUSINESS IMPACT

SOLUTION

EFFECTIVENESS

IMPACT

  • Region and segment scoring system

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    Focused go-to-market strategy based on real buyer data

  • 20 validated hypotheses

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    Confidence in product–market fit across priority regions

  • Tailored GTM strategies per region

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    Clear understanding of what to sell, to whom, and how

  • Automated lead generation and ICP setup

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    Scalable pipeline building and market insight collection

BUSINESS IMPACT

Solution

Region and segment scoring system

Illustration

Impact

Focused go-to-market strategy based on real buyer data

Solution

20 validated hypotheses

Illustration

Impact

Confidence in product–market fit across priority regions

Solution

Tailored GTM strategies per region

Illustration

Impact

Clear understanding of what to sell, to whom, and how

Solution

Automated lead generation and ICP setup

Illustration

Impact

Scalable pipeline building and market insight collection

THE RESULT

After 3 months of collaboration, Academy Smart built a focused offering for the LMS market, and it started delivering. They expanded outreach efforts, added UpWork as a lead source, and saw real traction: 3–4 qualified leads per month, a 25% reply rate on UpWork, one LMS customer already closed, and two more in proposal stage.

Before

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    No clear market entry strategy

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    Focused on overly competitive markets (USA, UK)

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    Lack of understanding of client-specific needs

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    No visible opportunities to increase profitability 

After

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    20 validated hypotheses

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    Discovered new regions with untapped potential

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    Built an offer for LMS development that meets client needs

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    3–4 new leads per month, 25% UpWork reply rate, 1 client closed, 2 in pipeline

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