Yevhen Fedorenko
Vice President of Client Success • 16 years of experience • NY, USA
Currently at
Yevhen is a Business Development and Delivery expert with over 16 years of experience. He currently oversees the Healthcare portfolio of accounts at SoftServe, where he serves as the Vice President of Customer Success.
Yevhen has solid experience in building processes in BusDev and Delivery areas, including but not limited to establishing effective Delivery Structure, high-quality SDLC and team configuration for different size companies, developing various go-to-market strategies, and creating full pre-sale processes with high closure rates. He is an expert in the US healthcare industry and is readily available to offer guidance to companies aiming for success in the market.
Yevhen has solid experience in building processes in BusDev and Delivery areas, including but not limited to establishing effective Delivery Structure, high-quality SDLC and team configuration for different size companies, developing various go-to-market strategies, and creating full pre-sale processes with high closure rates. He is an expert in the US healthcare industry and is readily available to offer guidance to companies aiming for success in the market.
- Business Development
- Healthtech
- Enterprises
- Delivery
- Pre-Sales
- Business Strategy
Advised X+ companies
Achievements
- Experience in managing a $20m+ Healthcare account portfolio.
- Built delivery from scratch, reorganized sales processes, restructured the team, and contributed to company culture as Delivery Director at Yalantis.
- Has extensive experience growing client and business networks through maintaining personal relationships with stakeholders.
- Provides high-value advisory services that align with the client's strategy.
- Expert in the Healthcare industry.
How Yevhen Can Help
Subscription Plans
3 - 6 - 12 months duration possible
Basic
On-Demand advising
- 2-4 hours of one-time advising booked in advance
- Strategy sessions, workshops, or general Q&A sessions
Standard
Classic advising
- 4-6 hours of advising calls per month
- Preparing useful materials before meetings
- Joint chat with Iryna and a company for quick Q&As
Enhanced
Setup + Advising
- Outbound function setup for the company
- Internal team onboarding / helping with hiring
- Processes maintenance and improvement
Need to Build a Custom Plan?
Custom RequestProject Involvement Extras
Optional activities list
- Strategy Session2 - 4 hoursRequest a Quote
- Workshop with Real Company Cases2 - 4 hoursRequest a Quote
- Q&A Session2 - 4 hoursRequest a Quote
What Advising with Yevhen Looks Like
- 1
Introduction call
- Discussing business problems
- Understanding the market
- Initial advice, discussing potentials for growth
- 2
In-Depth Business Analysis Session
- Defining business problems
- Defining customer persona
- Defining sales channels
- Defining ICP
- Market positioning advice
- Advice on landing and keeping big clients
- How to enter with a low price to win more clients
- MDR Team advice
- Advice on getting the right leads
- Continuous revenue stream advice
- 3
Developing a Roadmap/Strategy
- Planning additional sales channels and improving existing ones
- Choosing frameworks
- Tailoring sustainable messaging across channels that reflects the company's strong sides and values
- Forming MDR Team
- 4
Implementing and monitoring improvements
- Launching additional sales channels
- Analyzing new channels' performance
- Suggesting changes
Here is What People Say about Yevhen
“I was happy to work with Wiseboard! Their efficient solutions helped us to improve plenty of business processes. Now our clients receive their products faster so that they are more satisfied with our services. They deserve the highest grade!”
- Company type
- Serviсe
- Size
- 51-100
- Project
- Outbound Setup
- Status
- Finished
“I was happy to work with Wiseboard! Their efficient solutions helped us to improve plenty of business processes. Now our clients receive their products faster so that they are more satisfied with our services. They deserve the highest grade!”
- Company type
- Serviсe
- Size
- 51-100
- Project
- Outbound Setup
- Status
- Finished
“I was happy to work with Wiseboard! Their efficient solutions helped us to improve plenty of business processes. Now our clients receive their products faster so that they are more satisfied with our services. They deserve the highest grade!”
- Company type
- Serviсe
- Size
- 51-10
- Project
- Outbound Setup
- Status
- Finished
Case Studies
Discover stories of how Iryna has helped companies succeed
Outbound process setup and maintenance
Service company | 21-50 employees | FinTech & HealthTech
Read case studyLet Yevhen Accelerate Your Business
Yevhen's Background and Achievements
Vice President
SoftServe
Jan 2022 - Present
● Managing their portfolio of accounts driving the Life Science segment ($20M+ annually).
● Manage Solution GTM strategy for portfolio, Life Science segment to ensure portfolio and new logo growth.
● Balance the stakeholders involved to ensure clients are successful and the business unit achieves and exceeds the revenue and profit targets.
● Grow client and business network to promote the company and its service, develop expertise, and follow market trends. Attend various industry events. Traveling is taking 30% of the time, with an intention to be local (onsite) with clients.
● Maintain expertise in Supply Chain, Manufacturing, CX, and Medical technological solutions as key areas to drive business in assigned segments.Delivery Director
SoftServe
Sep 2018 - Jan 2022
● Managing the assigned delivery unit to reach the goals of SoftServe’s clients within their respective customer success teams.
● Ensuring the client’s satisfaction by delivering a premium experience with SoftServe Delivery services.
● Ensuring the successful integration of the company’s consulting and solution development services to meet the client’s business goals.
● Managing the client’s expectations and ensuring the delivery commitments are fulfilled on time and within budget.
● Extending business through growing dedicated accounts.Delivery Director / Head of Project Management
Yalantis
Feb 2017 - Oct 2018
● Own delivery P&L.
● Member of the Company Executive Committee.
● Established metric-driven SDLC in the company to ensure high-quality delivery.
● Develop, educate PMs, and maintain project management framework in Yalantis.
● Highest escalation point for all company portfolios.
● Maintain communication with Clients.
● Ensure project benefits are clear and supported by Stakeholders.Program Manager
SoftServe
Nov 2013 - Feb 2017
● Managing Program of projects – 13 teams, 17 projects overall (120 people)
● Own program P&L ($3.5m annual)
● Develop and Maintain a program strategy plan
● Act as a primary escalation point for partners and the project management team
-Maintain communication with Partners Top management
-Ensure project benefits are clear and supported by Stakeholders
● Manage costs associated with program activities and report to senior management on
- Budgeting
- Promotions
- Salaries
● Increase partnership level between SoftServe and Client. Act in accordance with the objectives in order to reach Win-2-Win Solutions.Department of Internal Politics Government Servant
Dnipropetrovsk Region State Administration
Jul 2012 - Oct 2013
● Organization, facilitation, and support of Public Council operation from the Government side.
● Assisting NGOs in cooperation with Government bodies inside the region.
● Operational response to citizens’ requests regarding questions under the responsibilities of the department
● Assisting international departments in meeting with government officials from other countries.
● Monitoring and reporting about activities of political parties in the region.Vice Director
Light-Market, LLC
Mar 2011 - Jul 2012
● Maintain relationships with company clients.
● Monthly financial planning and P&L analysis.
● Sale and stock strategy coordination (evaluation, quantity, turnover, main directions of sales, etc)
● Market analysis (competition, volume, price tendencies, etc.)Manager in the Department of Investment Consulting
Altus Asset Management Company, LLC
Jan 2010 - Mar 2011
● Full cycle of investment fund sales.
● Client search, signing deals for fund management services.
● Analysis of investment- and fond market-associated information.
● Participated in marketing projects, such as promotion of company image, increase of people's awareness about investment banking, and other events.
● “Altus Times” – company informational magazine, co-editor.
● Organization of consulting and informational seminars.Commercial Director
Nefertiti Holding LLC
Jul 2008 - Oct 2009
● Set up stock accounting in 6 boutiques in 4 cities in Ukraine.
● Organization and operation of international activities: international logistics, international payments, and negotiations with international partners.
● Optimizing the process of money transfers.
● Arranging low-cost and more effective logistic algorithms.
● Introduction of new brands.
● Introduction of analytical methods in sell-out control, setting up the Structure of Marketing Analysis.Merge and Acquisition Manager
CJSC Commercial Bank “PrivatBank”
Feb 2008 - Jul 2008
● Financial and marketing analysis for the partner companies for M&A.
● Presentation conduction for possible investors, “roadshow”.
● Carrying out calculations for clients: T-bonds and stocks.
● Business Plan construction for projects.
● Reports on the bank environment in Ukraine.Coordinator of International Relations
Colette Fashion Group
May 2006 - Jan 2008
● Shipment management, logistic structure, and expense management of shipments.
● Translation at negotiations.
● Participation in advertisement projects for Colette Fashion Group.
● Control and accomplishment of money transfers and optimization of additional expenses.
● Participation in staging events and fashion shows.
● Appointments for buying sessions, schedules, ordering hotels, flights, and VISA document preparations.
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