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Olha Klok

Customer Success Director • 16 years of experience • Lviv, Ukraine

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Olha works with clients of all kinds, primarily medium-sized and enterprise companies, to help them solve business challenges by defining and delivering technology solutions, from the initial idea to a product or service. Olha can help your businesses build and implement a unique product, service, and customer strategy, build presales and account management functions, and establish a system for long-lasting and successful customer relationships.

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Iryna Begma

Head of Sales • 14 years of experience • Kyiv, Ukraine

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Iryna works with SMBs and enterprises to help them cut costs and increase productivity with the best Mac and iOS apps. Setapp for Teams is a unique Mac and iOS apps subscription model, which comprises a versatile set of solutions in Optimization, Design, Software Development, Productivity, etc. 

    B2B Sales
    Outbound Sales
    Inbound Sales
    B2B Marketing

Advised4+ companies

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Advised 15+ companies

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Achievements

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    Successfully manages a portfolio of multi-million-dollar client accounts in various domains, including pharma, health tech, fintech & insurance, cyber security, trading, aviation, manufacturing, and more.
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    Currently oversees EU accounts and holds over 10 years of experience in managing clients from North America, the UK, Asia, and the EU.
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    Established the Customer Engagement function within a company of 1500 employees, with a primary focus on pre-sales strategy and improvement of the engagement process.
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    During COVID-19, led the establishment of the Swiss business unit from scratch, taking charge of administrative, legal, marketing, and sales aspects.
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    Works in the end-to-end introduction of new services, encompassing market research, service blueprinting, prototyping, business modeling, product launch, adoption, and continuous improvement.
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How Olha Can Help

Account Management and Customer Success Strategy

● Customer onboarding and relationship building.● Account planning and customer health monitoring, including establishing and tracking KPIs.● Customer intimacy: customer retention, issue resolution, and proactive customer support.● Identification of growth opportunities, renewals, and upsells.● Customer feedback collection and reporting.● Value delivery and optimization, upgrading services to a higher league.● Customer advocacy and referral networks.● Upskill and education of the Account Management team.

Service Strategy

● Service concept and objectives definition.● Market-driven service blueprint and prototype development.● Effective marketing and launch strategy implementation.● Internal team's education on selling the new service.

Pre-sales Organization

● Assessment and planning of the organization's current presales approachidentifying needs and requirements for a presales team.● Defining presales roles and structuring cross-team collaboration involving existing experts.● Identifying hiring gaps.● Recruitment, interviewing, and hiring the team.●  Process and tools development:     - CRM, sales enablement platforms, knowledge management systems, etc.       - Establishing metrics and goals.● Training and onboarding for the newly formed presales team and key individuals across the organization.    -Marketing, CTO, R&D, competence leaders, legal, and finance teams.● Introduction of a presales knowledge base with best practices, templates, and reusable artifacts.● Performance measurement and optimization, continuous learning, and development.

Subscription Plans

3 - 6 - 12 months duration possible

Basic

On-Demand Calls

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    2-4 hours of one-time advising booked in advance

Standard

Classic advising

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    4-6 hours of advising calls per month
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    Preparing useful materials before meetings
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    Joint chat with Iryna and a company for quick Q&As

Enhanced

Setup + Advising

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    Outbound function setup for the company
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    Internal team onboarding / helping with hiring
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    Processes maintenance and improvement

Project Involvement Extras

Optional activities list

What Advising with Olha Looks Like

Account Management and Customer Success Strategy example

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As-is Analysis and Audit

● Analyzing People, processes, roles, tools● Expertise: assessing the organization's current account management setup and its effectiveness

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To-be Vision Creation

●  Matching inputs from the owners of the company with best practices and industry standards.

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Plan Presentation and Its Approval with Stakeholders

● Building a plan by comparing the existing offerings and capabilities with the desired ones.● Identifying gaps.● Developing strategies to enhance expertise, knowledge, people, and processes to support business growth and scalability● Reiterating and adjusting a plan, if needed.

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Weekly Review and Supervision

● Assessing progress towards the approved plan.● Analyzing metrics and KPIs.● Providing guidance for continuous improvement and optimal customer relationship management.

How Advising with Iryna Looks

Outbound Domain Example

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Audit of existing components

Processes / Roles / People / Expertise: how it's all organized, where the bottlenecks and potential for acceleration

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ICP Validation

Which customers will ensure the scale

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Analysis of sales processes

● How to ensure pipeline with leads and increase conversion
● Lead Qualification

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Offering Analysis

Existing vs. Required offering and capabilities (where to increase expertise and how to prepare the organization for scale in terms of knowledge, people, and processes)

Here is What People Say About Olha

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“Olha is a very versatile and productive Manager. She approaches challenges with great passion and energy, ready to jump in to help. A great player on the team. She is especially good in building relationships with important stakeholders, negotiating on project issues, and finding satisfactory solutions.”

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Nazar Tymoshyk

CEO

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Company type

Serviсe

Size

51-100

Project

Outbound Setup

Status

Finished

Nov 19, 2023

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“Olha is probably the most mature Account manager I’ve ever worked with, her dedication is outstanding, and her ability to manage, control, and grow business is on the highest level. I highly recommend Olia to anyone considering her for any senior or executive position related to client management and business development. ”

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Viktor Pryshlyak

CEO & Co-Founder

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Company type

Serviсe

Size

51-100

Project

Outbound Setup

Status

Finished

Nov 9, 2019

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“Olha absolutely excels at her job, and her communications skills are excellent. Both internally with colleagues and externally with customers or clients. Her organizational and follow-through skills are top-notch, and she brings enthusiasm and a true love of her job with her every day.”

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Andy D'Amore

Global Client Executive

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Company type

Serviсe

Size

51-10

Project

Outbound Setup

Status

Finished

Nov 21, 2013

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“I was happy to work with Wiseboard! Their efficient solutions helped us to improve plenty of business processes. Now our clients receive their products faster so that they are more satisfied with our services. They deserve the highest grade!”

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Dmytro Konstantinov

Founder

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Company type

Serviсe

Size

51-50

Project

Outbound Setup and Maintenance

Status

Finished

May 20, 2023

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“I was happy to work with Wiseboard! Their efficient solutions helped us to improve plenty of business processes. Now our clients receive their products faster so that they are more satisfied with our services. They deserve the highest grade!”

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Konstantin Karpushin

Founder

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Company type

Serviсe

Size

21-50

Project

Outbound Setup and Maintenance

Status

Finished

May 20, 2023

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“I was happy to work with Wiseboard! Their efficient solutions helped us to improve plenty of business processes. Now our clients receive their products faster so that they are more satisfied with our services. They deserve the highest grade!”

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Olena Martyniuk

Founder

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Company type

Serviсe

Size

21-50

Project

Outbound Setup

Status

Finished

May 20, 2023

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“I was happy to work with Wiseboard! Their efficient solutions helped us to improve plenty of business processes. Now our clients receive their products faster so that they are more satisfied with our services. They deserve the highest grade!”

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Yaroslav Romanenko

Founder

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Company type

Serviсe

Size

11-20

Project

Outbound Setup and Maintenance

Status

in progress

May 20, 2023

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“I was happy to work with Wiseboard! Their efficient solutions helped us to improve plenty of business processes. Now our clients receive their products faster so that they are more satisfied with our services. They deserve the highest grade!”

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Marta Vitruk

Founder

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Company type

Serviсe

Size

501-1000

Project

Audit

Status

Finished

May 20, 2023

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“I was happy to work with Wiseboard! Their efficient solutions helped us to improve plenty of business processes. Now our clients receive their products faster so that they are more satisfied with our services. They deserve the highest grade!”

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Eugene Viter

Founder

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Company type

Serviсe

Size

21-50

Project

Audit & Team Hiring

Status

in progress

May 20, 2023

Case Studies

Discover stories of how Iryna has helped companies succeed

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Service company | 21-50 employees | FinTech & HealthTech

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Service company | 21-50 employees | FinTech & HealthTech

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Service company | 21-50 employees | FinTech & HealthTech

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Service company | 21-50 employees | FinTech & HealthTech

Case studies

Discover stories of how Iryna has helped companies succeed

Illustration

Service company | 21-50 employees | FinTech & HealthTech

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Service company | 21-50 employees | FinTech & HealthTech

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Service company | 21-50 employees | FinTech & HealthTech

Let Olha Accelerate Your Sales

Olha's Background and Achievements

    Customer Success DirectorELEKSMar 2020 - Present
    Leading South-West European business unit by defining customer and industry focus for the region, consulting customers on technology strategy, building best-in-class products for them, and fostering successful long-term business relationships.

    Account ManagerELEKSJul 2016 - Mar 2020
    Responsible for building and maintaining long-lasting client relationships, identifying new business opportunities, liaising between clients and ELEKS cross-functional teams to guarantee timely and successful delivery of our solutions, and ensuring high quality of business cooperation during the entire product development lifecycle. Starting from January 2019, I'm running the South-West European Business Unit of the company.

    Head of EngagementELEKSJul 2016 - Mar 2020
    Responsible for the overall ELEKS pre-sales strategy and engagement process improvement, implementation of tools for measuring and monitoring the success and profitability of project engagements, and maintaining strong client relationships at all levels of the organization.

    Client Solutions ManagerELEKSMay 2015 - Dec 2015
    Overseeing the strategy and operations of ELEKS business from solutions proposition to client delivery. Responsible for developing the company’s offering capabilities and solving client’s business problems by defining and delivering innovative technology solutions. Serving as a strategic partner to the client’s business, providing in-depth business & technical strategy, identifying business gaps, and correlating them to potential solutions.

    Engagement ManagerELEKSNov 2013 - Jun 2014
    Outsourcing relationships process establishment. Working on projects for customers who have an idea in mind but need consulting on how this applies to their business and technical approaches and goals. Providing services to a full range of customer specializations, from ISVs and enterprises to creative digital agencies.

    Engagement ManagerSoftServeAug 2012 - Nov 2013
    Outsourcing relationships and process building, external an internal consulting in the areas of project start-up, risk management, and overall outsourcing governance.

    TechCom Expert/AnalystSoftServeAug 2012 - Sep 2012
    Providing consulting and pre-sales support to new and existing clients in the TechComm field.

    Competence ManagerSoftServeApr 2011 - Aug 2012
    Accountable for developing, directing, and evaluating all aspects of the department, including policies, objectives, initiatives, internal processes, budget, and resources, in accordance with company strategic goals and needs.

    Technical CommunicatorSoftServeJul 2007 - Apr 2011
    Creating a variety of end-user documentation types in both waterfall and agile SDLCs.

    Software TraineeSoftServeDec 2006 - Jun 2007
    Learning how software business operates from the inside: solving miscellaneous technical and organizational challenges and managing internal projects.

    Master of Business Administration (MBA)Kyiv Mohyla Business School [kmbs]2014-2016

    MA Applied Linguistics, Computer Sciences, and Information TechnologiesLviv Polytechnic National University2007-2008

    BA Applied Linguistics, Computer Sciences, and Information TechnologiesLviv Polytechnic National University2003-2007

    Strategic and Conceptual Selling Miller Heiman Group, A Korn Ferry CompanyIssued Jan 2018

    Behavioral InterviewingBrainbenchIssued Oct 2013

    Customer Requirements AnalysisBrainbenchIssued Oct 2013

    Operations ConceptsBrainbenchIssued Oct 2013

    Sales Concepts (U.S.)BrainbenchIssued Oct 2013

    Business CommunicationBrainbenchIssued Jul 2012

    Project ManagementBrainbenchIssued Jul 2012

    Software Business AnalysisBrainbenchIssued Jul 2012

    Technical Communication ManagerSociety for Technical CommunicationIssued Nov 2011

    TechComm 201Society for Technical CommunicationIssued Feb 2011

    Olha hasn't received any awards yet



    No publications yet.

Get Advised by the Customer Success Professional

Let Olha accelerate your business.

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Frequently Asked Questions

  • How long does it take for Wiseboard to match me with Olha?

    You should choose the plan that meets your needs and requirements and send us a message to place the order. You can also make it online.

  • Do I need to pay for the Intro meeting with Olha?

    Our specialist can help you assess your particular issue and define which plan suits you the most. Feel free to contact us.

  • How many Advisors can I meet before making a final decision?

    We offer a variety of payment methods. We accept cash, checks, and the majority of credit cards, such as Visa, MasterCard, and American Express.

  • Can I change Olha during the subscription period if I am not satisfied?

    We offer a variety of payment methods. We accept cash, checks, and the majority of credit cards, such as Visa, MasterCard, and American Express.

  • How does Wiseboard ensure that Intellectual Property is protected?

    We offer a variety of payment methods. We accept cash, checks, and the majority of credit cards such as Visa, MasterCard, and American Express.

  • How is Wiseboard different?

    We offer a variety of payment methods. We accept cash, checks, and the majority of credit cards such as Visa, MasterCard, and American Express.

  • How did Wiseboard select and vet Iryna and other Advisors?

    We offer a variety of payment methods. We accept cash, checks, and the majority of credit cards such as Visa, MasterCard, and American Express.

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